Terms & Privacy

1. Welcome to the Jellyfish Hotel

These Terms of Service ("Terms") govern your use of the Jellyfish Hotel website, games, and related services (the "Service"). By creating an account or using the Service you agree to these Terms. If you do not agree, please do not use the Service.

2. Accounts

You need an account to access and play games. You must provide accurate information, keep your password confidential, and be responsible for all activity under your account. You must be at least 13 years old (or the minimum age required in your country) to create an account for yourself. A parent or legal guardian may create an account and enable Kids Mode (see Section 5) for a child under that age, and is responsible for supervising that child's use of the Service.

Who the hotel is for. We recommend the Service for children aged 5 and over. That is not a legal limit set by anyone else — it is our own view. Health authorities generally advise very little or no recreational screen time for children under 5, and we would rather say so than sell to an age we do not think should be using a screen this way. A parent who decides otherwise for their own child is the one who knows them; this is a recommendation, not a judgement.

Visitor passes. You can also check in as a visitor without an email or password. A visitor pass works only in the browser it was created in and cannot be signed back into later; visitor accounts and any progress on them are automatically deleted about a month after check-in. Create a full account to keep your guest name and progress.

3. Free stays and brain breaks

Games are free to play. We do not show advertisements,we do not use third-party advertising partners, and we do not sell or share your information for advertising.

On a free stay, gameplay pauses now and then for a short "brain break": a small learning question, chosen for you, which must be answered correctly before play continues. How often this happens is set by us and may change. Free brain breaks are not recorded — no progress, results or history is stored for them. Premium members choose the subjects and pace, and their progress is kept (see Sections 4 and 5).

4. Premium membership

An optional paid Premium membership lets you choose what the brain breaks practise and how often they come, keeps a record of the skills practised, unlocks leaderboards and online matches, and stores your game saves on our servers so you can continue on any device. Premium benefits apply only while your membership is active. If your membership ends, cloud saves may become unavailable, though we will retain them for a reasonable period in case you re-subscribe.

Who you are buying from. Memberships bought on this website are sold by Stripe as the merchant of record, trading as Link. Stripe is the seller for that transaction: they collect and remit any GST, VAT or sales tax, issue your receipt and tax invoice, and handle payment disputes. Your card statement will show “LINK.COM” alongside the hotel's name. We remain responsible for providing the Service itself.

Billing and cancellation. Memberships renew automatically — monthly or yearly, whichever you chose — until you cancel. You can cancel at any time from your account page; the membership then runs to the end of the period you have already paid for, and is not renewed. We do not give partial refunds for time remaining in a period, except where required by law — and Australian Consumer Law rights, including remedies for services not supplied with due care, are not excluded by anything in these terms. If you believe you have been charged in error, contact the front desk.

Price changes. If the membership price changes, we will tell you before it applies to you, and you may cancel before the new price takes effect.

Renewal reminders. We do not send a reminder before every payment — a monthly notice about A$4.99 is not something anyone needs in their inbox. Link, who handle payments for the hotel, send an occasional reminder of their own around a membership's anniversary, and we cannot turn those off. Your renewal date is always shown on your account page, and every payment gets a receipt.

Promotional codes. We sometimes offer codes that reduce or waive part of the price — for example, a first month at no charge. A code applies only to the plan it was issued for, cannot be exchanged for cash, and is not transferable. Unless the offer says otherwise, a code applies once, to a new membership, and the membership continues at the ordinary price after the discounted period. We may withdraw a code at any time; withdrawing it does not affect a membership already bought with it.

Memberships bought elsewhere. If you buy a membership through an app store rather than this website, that store is the seller, its own terms and refund policy apply to the purchase, and the membership must be cancelled in that store's subscription settings — we cannot cancel it for you.

5. Kids Mode (children's accounts)

Kids Mode is an optional, parent-controlled setting. When a parent or guardian enables it on an account, the parent chooses which subjects and skills the brain breaks practise and how often they come, those breaks wait for a moment the game marks as safe rather than interrupting play, the child's progress is recorded and shown to the parent, and the parent gains a set of per-child controls, protected by a parent PIN.

One account can hold up to four child profiles (for siblings), each with its own settings and learning progress. A child's profile name is the account's hotel-assigned guest name plus a number — children never choose or enter a name of their own. For each child, the parent can set the age and subject, a daily play-time limit after which games pause until the next day, whether the child may play online matches against other guests (where only hotel-assigned nicknames are visible to the other player), and per-game rules: games hidden from that child entirely, games that play without learning breaks, and games whose play time doesn't count toward the daily limit.

By enabling Kids Mode, you confirm that you are the parent or legal guardian of the children using the account and that you consent, on their behalf, to our collection and use of the limited information needed to run it — namely each child's subject and age level, their answers and progress through the learning exercises, and the amount of time they play each day. We use this information only to choose suitable exercises, to show progress to you, and to enforce the daily limit. We do not use it to serve advertising and we do not build advertising profiles of children. You can turn Kids Mode off, change its settings, remove a child's profile, or delete the account at any time from your account page. See the Privacy Policy below for more detail.

6. Your conduct

• Don't attempt to access games or data you are not authorized to access.
• Don't interfere with, disrupt, or reverse engineer the Service.
• Don't use cheats, bots, or exploits to manipulate scores or saves.
• Don't share your account or resell access to the Service.

7. Content and intellectual property

The games, artwork, characters, music, logo, and other content on the Service belong to Jellyfish Hotel or its licensors. We grant you a personal, non-transferable, non-exclusive licence to play the games through the Service for your own entertainment. You may not copy, redistribute, sell, or host the games elsewhere, and you may not reverse-engineer them or strip out their artwork or audio for use outside the Service.

Things made inside the hotel. The Service lets you arrange and decorate — dressing a character, painting an animal, furnishing a hotel room, choosing accessories. The underlying artwork, items and tools stay ours: choosing and arranging them does not transfer ownership of them to you, and you cannot take a character or a room out of the Service and use it elsewhere as though it were yours.

The other way round, we keep this narrow on purpose. We do not claim to own a child's ideas, and we do not take ownership of anything genuinely original that you make. What we need, and all we take, is permission to store what you have arranged, show it back to you and to others on the account, and include it in backups — so that the room is still there tomorrow. We will not sell it, license it to anyone else, or use it to advertise the hotel.

8. Saves and data

Game saves stored locally in your browser are your responsibility. Cloud saves for Premium guests are provided on a best-effort basis; we recommend not relying on them as your only copy of anything important. We may delete saves for games that are removed from the Service.

9. Termination

You may stop using the Service and delete your account at any time. Deleting your account also cancels any membership billing set up through this website, so you will not be charged again. We may suspend or terminate accounts that violate these Terms. Upon termination, your licence to use the Service ends. If we terminate a paid membership for a reason that is not your breach of these Terms, we will refund the unused part of the period you have paid for.

10. Network and data usage

Playing games, watching preview clips, and loading animations downloads data to your device. On a mobile or cellular connection (when you are not on Wi-Fi), this counts against your data plan and your carrier may charge you for it. Games and clips may be re-downloaded when they are updated. If your data plan is limited, we recommend using the Service over Wi-Fi.

11. Disclaimers and liability

Your rights under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where we are permitted to limit our liability for a failure to meet a consumer guarantee, our liability is limited to resupplying the service or paying the cost of having it resupplied. If anything in these Terms conflicts with that, the Australian Consumer Law wins and the conflicting part does not apply to you.

Subject to the paragraph above, the Service is provided "as is" and "as available". We do not promise that it will be uninterrupted, error-free, free of viruses, or available at any particular time; that the games will run on every device or browser; that saves, scores or learning progress can never be lost; or that the learning content suits any particular child or meets any particular educational standard. Brain breaks and progress reports are a study aid, not an assessment, a diagnosis, or a substitute for teaching. To the maximum extent permitted by law, Jellyfish Hotel is not liable for indirect, incidental, or consequential damages arising from your use of the Service.

Limit on what we can owe you. Again subject to the Australian Consumer Law paragraph above, our total liability to you for all claims connected with the Service is limited to the greater of the amount you paid us in the twelve months before the claim, or A$100. This limit does not apply to death or personal injury caused by our negligence, or to fraud.

12. Indemnity

If someone brings a claim against us because of something you did, you agree to cover our reasonable losses and legal costs. That covers breaking these Terms, misusing the Service, letting someone else use your account, or infringing another person's rights. It does not cover anything caused by our own negligence or breach, and it does not apply to the extent the law does not allow it.

If you are a parent or guardian, this applies to use of the account by a child you have set up under it, in the same way.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will notify guests by email or a notice on the Service. Continuing to use the Service after changes take effect means you accept the updated Terms.

1. Information we collect

• Account details — the email address you provide, your hotel-assigned display name, the date you accepted these Terms, and your timezone (detected from your browser at sign-up and changeable on your account page) so dates, times, and the Kids Mode daily limit run on your clock. We also use timezones to estimate, in aggregate, which world regions our traffic comes from so we can place servers near our guests — never to locate you individually. Passwords are stored only as a salted hash, never in plain text.
• Messages you send us — what you write in a bug report or a message to the front desk, the topic you choose, and the replies we send back. We keep the conversation on your account page so you can read it any time. Please don't include passwords, card numbers or health information: we never need them, and we'd rather not hold them. If something like that does reach us, we clear it from our records once the matter is dealt with, and you can ask us to clear it sooner.
• Game saves — for Premium members, the progress a game chooses to save is stored on our servers, tied to your account. Free guests' saves stay in their own browser and are not sent to us.
• Usage data — gameplay statistics we record on our own servers: when each game is played, when a game's preview clip is viewed, and — while you have a game open — a periodic "still playing" signal from your account so we can see how many guests are on the game floor at once. Those presence records are deleted within a day; play and view records are kept for about 35 days, after which only per-game totals remain. Any figures we publish or report are aggregate; who at the hotel can look up a single account's activity, and why, is set out in Section 2. We also keep standard server logs (e.g. IP address and browser type) used to operate and secure the Service.
• Leaderboard scores — when a game posts your score, we store it with your hotel-assigned nickname and show it to other guests on that game's leaderboard. Only the nickname and score are visible — never your email or other details.
• Kids Mode learning data — for accounts a parent has placed in Kids Mode, and separately for each child profile on the account: the subject and age level chosen, the child's answers and progress through the learning exercises, daily play time (kept as two figures — time that counts toward the daily limit, and time on games the parent marked limit-free), and, if the parent chooses to set one, a private nickname to tell profiles apart — visible only to the parent, never to the child, other guests, or any leaderboard. This is used only to pick suitable exercises, show progress to the parent, and enforce the daily limit — never for advertising. See "Children and Kids Mode" below.

2. How we use your information

We use your information to create and manage your account, to provide the games and features (including cloud saves and Premium benefits), to keep the Service secure and prevent abuse, and to communicate with you about your account or important changes.

Who at the hotel can see your activity. Staff with front-desk access can look up the recent activity on a single account: which games it has played and when, which it has saved or hearted, its leaderboard entries, and when it was last on the game floor. We look when there is a reason to — answering a support question, checking a report of a forged score, or investigating something that threatens the Service or another guest — and not otherwise. Every lookup is recorded in an internal log naming the staff member and the account, so the hotel can answer "who looked, and when".

Two limits on that. It reaches back only as far as the records themselves, which age out on the schedule in Section 6. And it does not include Kids Mode learning data — a child's answers and progress are for their parent, and are not part of this view. We never use any of it for advertising, and we share none of it with anyone outside the hotel except as described in Section 5.

3. Cookies

Strictly-necessary cookies (always on): a secure sign-in cookie keeps you logged in, a short-lived cookie is used during the sign-in process, and a small cookie remembers which child profile is playing. These don't require consent because the Service can't work without them. Game saves on a free stay stay in your browser's local storage, not in a cookie.

We set no advertising cookies, anywhere, for anyone. We previously described a consent banner for advertising cookies in the EEA, UK and Switzerland; there are no such cookies to consent to any more, so the banner has been removed.

4. Advertising

We do not show advertisements. Jellyfish Hotel has no advertising partners, runs no ad network code, and shares nothing with advertisers. The Service is funded by Premium memberships.

5. How we share information

We do not sell your personal information. We share it only with service providers who help us run the Service — our hosting and email providers — and where required by law or to protect the rights and safety of our users and the Service. We share nothing with advertisers, because we have none.

When you write to the front desk, we may use an AI assistant to help draft a reply, which means your message is processed by that provider on our behalf. A person at the hotel reads and approves every reply before it reaches you, and nothing is ever sent automatically. Requests about your privacy or your child's data are handled by a person from the start and are never drafted this way.

6. Data retention

We keep your account information for as long as your account is active. If you delete your account, we remove your personal information and cloud saves within a reasonable period, except where we must retain limited data to comply with legal obligations or resolve disputes.

Some data ages out automatically while your account stays active: "still playing" presence records are deleted within a day; per-play records are kept for about 35 days (after which only per-game totals remain); Kids Mode question-by-question detail is kept for about 90 days and daily play-time tallies for about 180 days (the skills summary a parent sees is kept until the profile or account is deleted). Visitor-pass accounts, which cannot be signed back into, are deleted entirely about a month after check-in.

Messages between you and the front desk are kept while your account is open, so we can see what you have already been told, and are deleted with your account. We clear individual messages sooner when they contain details we should not be holding — and you can ask us to clear any of them at any time.

7. Your rights and choices

You can review and update your account details at any time, and you can request deletion of your account and associated data. Depending on where you live, you may have additional rights to access, correct, or object to the processing of your personal information. To exercise any of these, contact us using the details below.

8. Children and Kids Mode

Except through Kids Mode, the Service is not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect personal information from them.

When a parent or guardian enables Kids Mode for a child (see Section 5 of the Terms), we knowingly collect and process a limited set of information about that child, with the parent's consent and solely to run the feature: the subject and age level the parent selects, the child's answers and progress through the learning exercises, and the amount of time played each day (to enforce the daily limit). We do not ask children for their name, email, or other contact details; the account's display name is a nickname assigned by the hotel. We do not show advertising to children, do not set advertising cookies for them, and do not use their information to build advertising or marketing profiles. We do not sell or share children's information with third parties except the service providers who host the Service on our behalf.

As the parent or guardian, you can review your child's progress, change or turn off Kids Mode, and delete the account and its associated learning data at any time from the account page, or by contacting us using the details below.

9. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes we will notify guests by email or a notice on the Service. The "last updated" date at the top reflects the latest revision.

10. Contact

Questions about these Terms or your privacy? Signed-in members can write to us from the front desk section of their account page, where we reply. You can also reach us at hello@jellyfishhotel.com.