How the parental controls work

Kids Mode is a parent-controlled mode for younger guests. When it's on, three things change for that child:

• No adverts, ever. The break a free stay would fill with an advert is filled with a short learning challenge instead — the hotel calls these brain breaks.
• A daily play limit you set, after which games stop opening until tomorrow.
• You choose what they can reach — which games are on their game floor, and whether they can play other guests online.

Two things you'll need first: Kids Mode is a Premium perk, and your email has to be confirmed. Both are checked when you save — see the next step.

Everything in this guide lives in one panel: Account → Kids Mode. Sign in with your own (parent) account — the children play on it, so there are no separate child logins to create.

A badge next to the heading tells you at a glance whether the mode is on. If you see one of the notices below the description, the buttons stay disabled until you sort it out:

1. 1The On / Off badge. This is the master switch's current state — every setting below it only applies while it says On.
2. 2Shown when the account isn't Premium. Compare ways to stay to see what Premium includes.
3. 3Shown when your email hasn't been confirmed yet. Click the link in the sign-up email, or use the resend button in the banner across the top of the page. You'll only ever see one of these two notices at a time.

Your child plays on your account, so being signed in can't be what proves a grown-up is at the keyboard. The parent PIN does that instead. Once set, it's required to change any setting here — including turning Kids Mode back off.

The PIN fields sit at the bottom of the panel, next to the Save button. On your first pass you'll only see the right-hand one; the left appears once a PIN exists.

1. 1Setting it the first time. Type 4–8 digits and save. Pick something your child won't guess — not their birthday.
2. 2Proving it's you. From then on this field has to be filled in before any change will save. Leave it blank and the save is refused.
3. 3Changing it. Optional — fill this in as well as the current PIN to replace it.

If it's guessed at: five wrong entries in a minute and the PIN stops being accepted for a short cool-off. The count is kept on the account, so opening a new tab doesn't reset it.

The big coral button switches the mode on for the child currently selected in the panel, saving everything you've set at the same time. Once it's on, the button row changes to the working set — save, practise, progress, and a way back out.

1. 1Turn on Kids Mode. Disabled until the account is Premium and your email is confirmed. It comes back as “Turn Kids Mode back on” if you've set it up before.
2. 2Save. Named after the child you're editing, as a reminder that settings save one child at a time.
3. 3Turn off Kids Mode. Always available — even if Premium lapses — so you can never be stuck with it on. It keeps your settings and the children's progress; it just stops applying them.

One account, up to four children. Each gets their own subject, age level, time limit and progress record — a nine-year-old and a five-year-old don't have to share settings.

The dropdown at the top of the panel chooses which child the settings below belong to. Switching it swaps the whole panel over to that child.

1. 1Child profile. Usernames are your hotel name plus a digit (yourname-1, yourname-2…) — assigned by the hotel, so there's no name for a child to pick and nothing to moderate. A profile you've added but not yet saved is marked (not saved yet).
2. 2Add a sibling. Appears until you have four. The new profile starts on the default settings, ready for you to adjust and save.
3. 3Remove this profile. Appears once there's more than one. It asks for confirmation first, because it deletes that child's learning progress along with the profile.

On the children's side: they pick who's playing from the game floor, and that choice sticks on that device. So a tablet that's mostly the youngest's stays on their profile between visits.

These two settings decide what a brain break actually asks. The subject is the topic; the age level decides where on that subject's ladder practice begins.

1. 1Subject. Maths (➕) and Indonesian (🇮🇩) are ready now; Reading (📖) and Science (🔬) appear in the list marked coming soon and can't be picked yet. Changing subject resets the two practice settings in the next step, since those are specific to a subject.
2. 2Age level. Anywhere from 4 to 12. It isn't a birthday — it's a difficulty dial. If the questions feel too easy or too hard, move it a year and see.

Questions get harder as they go: five correct in a row marks a skill mastered and moves them up the ladder.

Left alone, practice follows the age level and moves up as skills are mastered — that's fine for most children. Two settings let you override it when you know something the ladder doesn't.

1. 1Start practice at. Leave it on Automatic and practice begins at the age level you chose — the dropdown names the exact skill that works out to, so there's no guessing. Or pick any skill in the list to start earlier (to rebuild confidence) or skip ahead (they already know this). Skills are grouped under the age they're usually introduced.
2. 2Practice focus. Tick one or more skills and they will practise only those, ignoring the start point and the normal progression — the way to grind the thing that's not sticking. Untick them all (or use the Clear — back to automatic button that appears) to return to normal.

These two work together: while any focus skill is ticked, Start practice at greys out, because pinned skills make a starting point meaningless.

A brain break pauses the game and asks for a run of correct answers before play resumes. You control both halves of that: how often it happens, and how much it asks for.

1. 1Questions per break. Three to ten correct answers — wrong ones don't count down, they just come round again. Start at four; a younger child on a hard subject will find eight a slog.
2. 2Break every. Three to sixty minutes of play. This one is a Premium setting: on a free stay the hotel's standard pace is used instead and the dropdown is greyed out.

Online matches are different. A break in a live match pauses everyone in the lobby, so the hotel keeps those to one quick question on a shared pace — your settings here apply to solo play. Any game on your no brain breaks list (step 11) skips them entirely.

The daily limit counts time actually spent in a game, not time signed in. When it runs out, games stop opening for that child and they get a wind-down screen offering practice instead.

1. 1Daily play limit. No limit, or one of 15, 30, 45, 60, 90 and 120 minutes. It's per child, so siblings can have different allowances.

Some games can match your child against another guest in real time (“PvP”). This is the switch for that, per child.

1. 1Allow online matches. Ticked by default. Untick it and games hide their online buttons for this child — there's no route to a match to stumble into.

What an online match involves:

• • Players see each other's hotel-assigned nicknames only — never a real name, because the hotel never asks a child for one.
• • There is no chat through the hotel — no messages, no way to be contacted.
• • Brain breaks still happen, but a live match pauses every player, so those are kept to one quick question.

Below the settings are three collapsed lists of every published game. They do different jobs and it's worth knowing which is which — the count in brackets tells you how many games you've ticked in each.

1. 1Restricted games. Ticked games are taken off this child's game floor completely — the tile is hidden, and a direct link to it is turned away too.
2. 2Games without brain breaks. Ticked games play straight through with no learning interruptions — good for something that's already brainwork, like a puzzle or a music game. The daily limit still counts here.
3. 3Daily-limit-free games. Ticked games don't count toward the daily limit and stay playable after it's used up. Brain breaks still apply here.

Nothing stops you ticking the same game on two lists — a calm drawing game on both the no-breaks and limit-free lists is unmetered, uninterrupted play.

Some games at the hotel don't just entertain — they teach in structured modules: piano lessons, language units and the like, each one reported to you when it's finished. If you want a child's time here to be mostly that, these two boxes narrow things down. Most families leave both off, which is the ordinary arcade.

1. 1Hide games without a learning module. The game floor is trimmed to the games the hotel has marked as teaching in modules. Everything else is hidden, and a direct link to it is turned away — same as a game you restricted by hand. It's a short list today and it grows as more games are marked, so check back now and then.
2. 2Only allow the learning modules. Plenty of learning games also have a free-play or sandbox mode. Tick this and the game is asked to offer just its lessons and leave the rest out of its menu.

One difference worth knowing: the first is applied at the door — the game never even loads. The second is applied inside the game, because only the game knows what its own menus contain. Every game at the hotel is made in-house by us, so that's something we build into them rather than a request to anyone else. If you ever find one that misses it, that's our bug — tell us with the report form in step 15 and we'll fix it.

The settings are spread down a long panel and the Save button is at the bottom, so it's easy to change something and wander off. Two things are there to stop that.

1. 1The floating reminder. Appears the moment something is unsaved and follows you down the page. Tap it to jump straight to the PIN and Save.
2. 2The PIN field pulses while there are unsaved changes and you haven't typed it yet — it's the gate, so it asks for attention first. It stops as soon as you start typing.
3. 3Save. Named after the child on screen. A green Saved ✓ confirms it; anything wrong (a bad PIN, a lapsed subscription) says so in red instead.

Worth repeating: Save applies to the child in the dropdown. If you set up two siblings in one sitting, save the first before switching to the second — your edits are kept while you switch, but they're not stored until each one is saved.

Once a child is set up and Kids Mode is on, their day appears at the top of the panel — no digging required.

1. 1Counted today. Metered play — the clock the daily limit watches, shown against the limit you set.
2. 2Free play today. Time on limit-free games. Reported so you can see the whole picture, but never counted against the limit.

Skills mastered counts skills answered right five times in a row; accuracy is across all their answers in the current subject. Below the tiles, any 🎓 learning modules completed in a game (a piano lesson, a language unit) are listed with the date — the hotel just keeps the record, so whether that earns anything at home is entirely your call. The 📊 Progress report button opens the fuller, per-skill breakdown.

Nothing here is a one-way door. Come back to Account → Kids Mode any time, enter your PIN, change what you like and save.

• Turning it off keeps every setting and all progress — it just stops applying them. Turn it back on later and everything is as you left it. This works even if Premium has lapsed.
• Removing a child is the destructive one: their learning progress goes with the profile, and it asks you to confirm.
• Forgotten your PIN? Nobody at the hotel can read it back to you — it's stored scrambled. Contact the front desk with the report form below.

1. 1Report a problem. Appears once a PIN exists, and needs that PIN to send — so it's a grown-up filing the report, not a child. Describe what happened in at least a couple of sentences and the front desk will take a look. You don't have to turn Kids Mode off to use it.